How to Contact in-game Support

Locate the Support Option

The support button can be found in the menu accessed from the top right corner of the game. Once in the menu, you can see support listed as shown below.

Alternatively, if you are having issues creating a ticket from the game directly, you can send an email to [email protected] or use the following link: https://support.huntedcow.com/support/tickets/new 

Provide Detailed and Accurate Information

When submitting a ticket, please ensure the email you provided is correct, or else you will not receive replies or updates regarding your request or ticket.

Please include the following information:

• Your Godzilla x Kong: Titan Chasers username (including any special characters)
• The platform you access the game (e.g., iOS or Android)
• Version of the app
• A detailed description of the issue. 

The more information you provide, the easier it will be for the support team to assist you.

 Attach Screenshots or Videos

If the issue you're experiencing can be visually captured, consider attaching screenshots or videos to your ticket. This can provide additional context and help the support team understand the problem more effectively.

If you are sending the report via the game directly, you will have to wait for the initial response and attach the captured screenshot or video to the email responses.

Check for Updates or ⁠bug- reports

Before submitting a ticket, it's a good idea to check if there are any updates available for the game or if the issue you're encountering is a known issue that the developers are already aware of. Sometimes, issues can be resolved by simply updating the game to the latest version.

Be Patient

After submitting a ticket, it may take some time for the support team to respond, especially if they're receiving a high volume of inquiries. Be patient and avoid submitting multiple tickets for the same issue, as this can cause confusion and delays in the resolution process.

Be Respectful

Remember that the support team is there to help you, and being polite and respectful can go a long way in receiving prompt and helpful assistance. Avoid using offensive language or making unreasonable demands, as this may hinder the support team's ability to assist you effectively.