Typically, in-app purchases will be credited to your account at the time of purchase. However, there are various reasons why this may not happen. These include (but are not limited to) a dropped connection, and the third-party store (Apple, Google-Pay, etc) encountering issues at the time of purchase.
If you experience an issue whilst making a purchase or if you believe you have not been credited a purchase after payment, please contact the Hunted Cow Support team through the in-game menu or via our online portal which can be found at https://support.huntedcow.com.
Our team would be happy to investigate the issue and recover your missing purchase as soon as we are able.
We aim to resolve any purchase issues within 48 hours of reporting. However, please note that we are a small team and there may be times, due to ticket volume or simply if the issue requires more investigation, that a resolution may take longer.
Instructions on how to contact our Support team can be found here.
What we'll need from you:
To credit a missing purchase, we require the following information:
- The name of the pack from the Bundles menu in game so we can locate the correct bundle to recover
- A screenshot of your original receipt for each missing purchase and all purchases made on the day in question
Please note that we'll need to see the receipt(s) you received via email as it will contain the order number necessary to verify the purchase.
If you no longer have your original receipt, you can get a copy from your app store purchase history located at the following links:
Google Play | App Store | Facebook | Steam | Microsoft | Epic Games | Tilting Point (Xsolla)
(If you have purchased via Xsolla and have not received a purchase receipt please contact Xsolla via email (support@xsolla.com) or the Live chat system https://help.xsolla.com/en/babka)
PLEASE NOTE: We only accept official app store receipts. Order/Purchase History, pasted text, PayPal, carrier text messages or bank statements are not accepted as valid receipts. Please ensure screenshots of receipts show the date of purchase, transaction ID/order number, bundle name and cost.