Bugs should be reported the same way as any other issue: via the in-game menu or by submitting a ticket to the Support team through the Web Portal.
Instructions on how to submit a report to us can be found here.
Please include the following information in your bug report:
- A detailed description of the bug you are experiencing
- When you first noticed the bug
- What you were doing in-game when you first encountered it
- Let us know how the bug is affecting your gameplay (How severe is it? Can you play past it or is it stopping you from playing entirely?)
- The device, operating system version, and game version on which you experienced this bug
- Screenshots or a recording that clearly showcase the bug in action
Including all this information will help the Support team understand the severity of the issue and pass the report along to the Development team as quickly as possible.
If you’re not sure what to include in your bug reports, we recommend referring to the above list and including any and all information you believe to be relevant. If we require further information, we will be sure to ask!