Unfortunately, we are unable to directly process refund requests on our end.
Any and all refund requests must be directed to the purchasing storefront in question, i.e. Google Play, Steam, Microsoft Store.
As per our Terms of Service (https://www.tiltingpoint.com/terms-of-service):
"If you create any accounts with us or with third-party services for use with Tilting Point Services, you are responsible for maintaining the security of your credentials, password, payment details and other sensitive information for the account, and you agree to pay all fees or charges incurred by such account, including applicable taxes, at the time the applicable fee or charge becomes payable. You are fully liable for all fees and charges made through your account when they are made, all such transactions are final, and, subject only to our Refund Policy attached to this Policy as Annex 1, there are no refunds, transfers or exchanges."